Refund policy

MGR Luxe Refund & Final Sale Policy

At MGR Luxe, we want you to feel confident and excited about every piece you purchase. Because our jewelry is personal-wear merchandise, all jewelry purchases are final sale.

All Sales Are Final

All MGR Luxe jewelry purchases are final sale.

We do not offer refunds, returns, or exchanges for reasons including, but not limited to:

  • Change of mind

  • Incorrect selection of style, size, or quantity

  • Items that no longer meet your personal preference

  • Failure to review product details before purchasing

  • Normal wear and tear

  • Improper care or use of the jewelry

Please carefully review your order and product details before completing your purchase.

Damaged, Defective, or Incorrect Items

We want you to receive your order in excellent condition. If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery at mgr.luxe@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the jewelry

  • Photos of the packaging, if applicable

After reviewing your request, MGR Luxe may provide a replacement or another appropriate resolution at our discretion.

Claims submitted after 3 days of delivery may not be eligible for consideration.

Lost, Stolen, or Misdelivered Packages

MGR Luxe is not responsible for packages that are lost, stolen, or marked as delivered by the shipping carrier.

Once an order has been shipped, customers are responsible for monitoring their tracking information and ensuring that the shipping address provided at checkout is accurate and secure.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to initiate a claim.

Order Changes & Cancellations

Orders are processed as quickly as possible. Once an order has been submitted, we cannot guarantee that changes or cancellations can be made.

Please carefully review your shipping information, items, and quantities before placing your order.

Shipping Charges

Original shipping charges are non-refundable.

If a replacement is approved due to an incorrect, damaged, or defective item, MGR Luxe will determine the appropriate shipping resolution on a case-by-case basis.

Contact Us

If you have a question or concern about your order, please contact us at:

mgr.luxe@gmail.com

Please include your order number so we can assist you as quickly as possible.

Thank you for shopping with MGR Luxe.

✨ Wear it. Live it. Luxe it.